Refund and Returns Policy

At Newshserps, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not happy with your tableware products, we offer a refund and return policy under the conditions outlined below.

Eligibility for Returns

We accept returns on most items purchased directly from Newshserps, provided the following conditions are met:

• The product is unused and in its original condition, including all tags, packaging, and accessories.
• The return is initiated within 30 days from the date of delivery.
• The product has not been damaged by the customer.

Non-Returnable Items Certain items are not eligible for return due to hygiene reasons, including:

• Customized or personalized items
• Sale or clearance items
• Gift cards

How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.
2. Packaging: Please pack the product securely to avoid damage during return shipping. It must be returned in its original packaging if possible.
3. Return Shipping: The customer is responsible for paying the return shipping cost unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely.

Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved:

• Refunds will be issued to the original payment method used during the purchase.
• Please allow up to 7-10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at [email protected]. We will assist you in processing the exchange if the product is available. You may need to return the original item and place a new order for the exchange.

Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at [email protected]. We will provide you with a pre-paid return label and issue a full refund or replacement, depending on your preference.

Late or Missing Refunds

If you have not received a refund within the expected time frame, please check with your bank or credit card company, as there may be delays in processing. If you’ve done so and still have not received your refund, please contact us at [email protected] for further assistance.

Contact Us

If you have any questions regarding our refund and returns policy or need help with a return, don’t hesitate to reach out to our customer service team at [email protected].

Thank you for shopping at Newshserps!